ELT Creations: Frequently Asked Questions
ELT Creations: Frequently Asked Questions
About Us & Our Products
Q: What does ELT Creations do?
A: ELT Creations specialises in high-quality personalised sublimation products. We transform blank items into beautiful, custom-made pieces designed specifically for you — whether it’s for gifts, branding, events, or everyday use. From blank to beautiful, personalised to your needs!
Q: What products do you offer?
A: We offer a wide range of sublimation products, including:
- Personalised tumblers and drinkware
- Mugs and travel mugs
- Keyrings and small gift items
- Corporate and promotional items
- Custom gifts for birthdays, weddings, and special occasions
If you have something specific in mind, feel free to ask — we love a challenge!
Q: Are you a South African business?
A: Yes! We are a proudly South African business based in Sasolburg. All designs are created locally.
Custom Orders & Design Process
Q: Can I customise a product with my own design or photo?
A: Yes, absolutely! You can provide your own design, logo, wording, or photo. We’ll help with layout and placement to ensure the final product looks professional.
Q: How do I place a custom order?
A: Follow these simple steps:
- Browse our website for product ideas.
- Contact Us with your idea via WhatsApp (083 319 8631) or email ([email protected]).
- We Create a digital proof for your approval (a small design fee applies).
- Approve & pay – once you love the design, make payment and we start production!
Q: What information do you need for personalization?
A: Please provide:
- Names, dates, or specific text
- Preferred colours and style
- Any specific design elements or themes
- Reference images (if you have inspiration)
Q: Can I see a design proof before printing?
A: Yes, but a design fee is required first. We’ve implemented this because we’ve experienced clients disappearing with our completed designs.
Our fair process:
- Free Consultation: We discuss your idea and provide a quote.
- Design Fee: You pay a small fee (typically R50–R150, depending on complexity).
- Create Proof: We create your custom digital proof.
- Review & Revise: You review and we allow up to 2 revisions.
- Finalize: Once approved, the design fee is deducted from your final order total.
Q: What file formats do you accept for custom prints?
A: We prefer high-resolution JPG, PNG, or PDF files (300 DPI or higher for best quality).
Pricing, Bulk Orders & Payment
Q: Do you offer bulk or corporate orders?
A: Yes! Bulk and corporate orders are welcome for staff gifts, promotional items, school events, and brand launches. Discounted pricing may apply depending on quantity — contact us for a custom quote.
Q: Is there a minimum order quantity?
A: No! We specialize in single, personalized items made with care.
Q: What payment methods do you accept?
A: Secure credit/debit card payments and EFT (Electronic Funds Transfer).
Production & Shipping
Q: What is your turnaround time?
A: Each item is made to order. Please allow:
- 7–14 business days for production & processing
- 3–7 business days for shipping via Pudo
Total estimated delivery: 10–21 business days from order date.
For bulk orders, timelines will be confirmed upfront. We communicate clearly — no guessing games here.
Q: Where are you based, and do you deliver?
A: We are based in Sasolburg, South Africa. We offer nationwide delivery via courier (currently only within SA). Local collection may be arranged by prior agreement.
Q: How can I track my order?
A: Once dispatched, you’ll receive a shipping confirmation email with a tracking number and link.
Q: What shipping methods do you offer?
A: We primarily use Pudo (locker-to-locker or locker-to-door). Alternative couriers (like PostNet) can be arranged upon request before ordering.
Returns, Issues & Quality
Q: What if there is an issue with my order?
A: Customer satisfaction is important to us. If there’s a problem due to an error on our side, please contact us within 48 hours of receiving your order so we can assess and resolve it.
Q: Do you accept returns or refunds?
A: Due to the personalised nature of our products, returns or refunds are not offered unless the item is defective or incorrect due to an error on our part. All details are confirmed before printing. See our full [Returns & Refunds Policy] for details.
Q: My item arrived damaged. What should I do?
A: Contact us within 48 hours at [email protected] with photos of the damaged product and packaging. We’ll resolve it promptly.
Q: What if my order gets lost in shipping?
A: If no tracking update occurs for 15 business days after dispatch, we consider it lost. We’ll investigate with the courier and work with you to resend your order or issue a refund/store credit.
Product Care & Durability
Q: How do I care for my sublimation products?
A:
- Tumblers & Mugs: Hand wash recommended for long-lasting vibrancy.
- Apparel: Machine wash inside-out in cold water. Tumble dry low or line dry.
- Avoid abrasive cleaners.
- We want your personalised items to stay beautiful!
Q: Are your products dishwasher/microwave safe?
A: Most sublimated mugs are dishwasher and microwave safe, but handwashing is recommended to preserve the design’s quality over time.
Q: How durable is the print?
A: We use professional-grade sublimation printing that embeds the design into the material, making it resistant to fading, peeling, and washing.
Contact & Support
Q: How can I contact ELT Creations?
A:
- Email: [email protected]
- WhatsApp/Call: 083 319 8631
- Website contact form
- Facebook & Instagram
We aim to respond as quickly as possible during business hours.
